Seeld

Seeld support

Let’s get you back to your memories.

Straightforward help for capture, backup, sharing, and account safety. Your photos, videos, and captions are never included in a support request unless you choose to share them.

Need a person?

Contact Seeld support

In the app, open Settings, then Help & about, and choose Report a problem. Seeld prepares only basic app diagnostics; you decide where to send them.

Quick help

Start here

Camera or recording

Allow Camera access in your phone’s Settings. Microphone access is needed only for short video. If capture pauses after a call or app switch, return to Seeld and wait for the live preview before trying again.

Private backup

New moments are saved on your phone before backup begins. Seeld backs them up automatically and retries temporary interruptions in the background. A delayed backup does not erase the copy already saved on your phone.

Restore memories

Sign in to the account that owns the backup, then choose Settings > Restore memories. Seeld verifies each downloaded file before placing it back in your local vault.

Invitations and sharing

Invite links are private, single-use, and time-limited. If a link has expired or was already used, ask the sender for a new one. Shared memories are visible only to the people selected by the sender.

Notifications

Seeld asks only after you choose to enable notifications. You can change access in your phone’s Settings at any time. Turning notifications off does not remove messages or shared capsules.

Safety and reporting

Report a person from their action menu or report a received capsule from its detail screen. Blocking ends contact immediately. For urgent danger, contact local emergency services; an in-app report is not an emergency channel.

Account controls

Delete a Seeld account

  1. Open Settings in Seeld.
  2. Choose Password & account.
  3. Choose Request account deletion and follow the confirmation.

New requests start a 14-day cancellation period. Signing back in before the deadline cancels the request; older requests keep their original deadline. After the period, connected account data and associated uploaded media, including recaps, are queued for permanent removal. Local memories on the phone are separate; remove them with Settings > Delete local memories or by deleting the app.